Returns
We offer a 30-day return period from the date you receive your order.
To be eligible for a return:
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Items must be unused, unopened, and in their original packaging
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Products must be in the same condition as received
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Proof of purchase is required
Due to hygiene and safety reasons, we cannot accept returns on opened, used, or tampered products.
To start a return, please contact us at:
hello@honeysinboutique.com.au
Once approved, we will provide instructions on how and where to send your return.
Items returned without prior approval will not be accepted.
Return shipping costs are the responsibility of the customer unless the item is faulty or incorrect.
Damaged, Faulty or Incorrect Items
Please inspect your order upon delivery.
If your item is damaged, faulty, or incorrect, contact us within 72 hours of receiving your order at:
Include:
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Your order number
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A clear photo of the issue
We will assess the matter and arrange a replacement or refund where appropriate.
Non-Returnable Items
For hygiene and safety reasons, the following items are non-returnable:
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Opened or used skincare products
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Sale or clearance items
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Gift cards
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Treatment services or digital products
Exchanges
We do not offer direct exchanges.
If you wish to change a product, please return the original item (subject to approval) and place a new order.
This ensures the fastest processing and availability of stock.
Refunds
Once your return is received and inspected, we will notify you of approval or rejection.
If approved:
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Refunds will be issued to your original payment method within 10 business days
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Your bank or payment provider may take additional time to process the refund
If more than 15 business days have passed since approval, please contact us at:
hello@honeysinboutique.com.au
Important Notes
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We reserve the right to refuse returns that do not meet our policy conditions
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We are not responsible for lost or damaged return parcels
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We recommend using tracked shipping for returns